Privacy Policy

Heatwave Plumbing & Heating LLC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or use our plumbing, heating, and electrical services.

1. Information We Collect

We collect personal and business information only as needed to provide our services effectively. This may include:

Contact Information: Name, address, phone number, and email address.
Service Information: Details about your property, requested services, and related notes for scheduling and work completion.
Payment Information: Billing address and payment method details (processed securely through our payment partners; we do not store full credit card numbers).
Website Data: If you visit our website, we may collect non-identifiable information such as your IP address, browser type, and pages visited for analytics and performance improvements.

2. How We Use Your Information

We use your information to:

Provide, schedule, and complete requested services.
Communicate regarding quotes, invoices, or updates.
Process payments and maintain transaction records.
Improve our services, website, and customer experience.
Comply with legal, regulatory, or safety obligations.

We will never sell, rent, or trade your personal information to third parties.

3. Information Sharing

We may share limited information only in the following cases:

Service Providers: With trusted partners who help us deliver services (e.g., payment processors, equipment suppliers, or subcontractors).
Legal Requirements: When required by law, court order, or government authority.
Business Operations: In case of a business transfer, merger, or sale, where client information may be part of the transferred assets.

All third parties that handle your data on our behalf are required to maintain confidentiality and protect your information.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no online system is completely secure, we continuously update our security measures to meet industry standards.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and maintain accurate business records.

6. Your Rights and Choices

You may:

Request a copy of the information we hold about you.
Ask us to correct or delete your personal information.
Opt out of marketing communications at any time.

To exercise these rights, contact us using the details below.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance your browsing experience and analyze website performance. You can adjust your browser settings to refuse cookies, but some site features may not function properly.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies when visiting them.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website with the effective date clearly shown.